Terms & Conditions

Deliveries

Our current turnaround times are 5-7 days. We will advise you when you place your order of when we expect to ship. Deliveries are either sent by Royal Mail or Courier, we will notify you when your order has been shipped and advise you of the tracking number. Deliveries are charged at cost.

Returns

If there is a manufacturing fault with the item or we have made an error in our printing or embroidering, and it does not match the approved proof – we will more than happily replace or refund the item. However, once your order has been embroidered/printed it cannot be returned as it was bespoke for you and has no resale value.