Terms & Conditions

Terms & Conditions For The Supply Of Goods

These Terms and Conditions are the standard terms for the supply of Products by Tailored For You Ltd, a company registered in England and Wales under company number 06471166 whose registered office Vowley Studio Bincknoll Lane, Royal Wootton Bassett, Swindon, Wiltshire, SN4 8QR.

1. Definitions

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

1.2. Unless the context requires otherwise, references to the singular include the plural, the masculine includes the feminine, and vice versa.
1.3. The headings contained in these Terms are for convenience only and do not affect their interpretation.

2. The Order

2.1. Any quotation given by us shall not constitute an offer and is only valid for a period of 30 days from the date of issue.
2.2. When ordering from our website, you agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details you provide are your own and that you have enough funds to pay.
2.3. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
2.4. For offline orders, we require you to provide written acceptance of our quotation and, where applicable, a valid purchase order.
2.5. Each Order shall be deemed an offer by you to purchase Products subject to these terms and conditions. There will be no legally binding Contract until we have accepted the Order by e-mailing or otherwise notifying you to signify its acceptance.
2.6. Any illustrations, descriptions, or imagery displayed on the Company’s Website, in marketing materials (both offline and online), catalogues, price lists or others are intended merely to present a general idea of the goods we provide. No part of these shall form part of any contract.
2.7. When placing your order, please ensure you are ordering the correct sizes. Products cannot be returned because they don’t fit as expected. As sizing can vary from manufacturer to manufacturer and Product to Product, please consult the sizing guide provided with each Product.
2.8. We are entitled not to accept any Order and will notify you by e-mail of its non-acceptance. Any counteroffer we issue in response to an Order shall also be subject to these terms and conditions.
2.9. You must ensure that the order details are complete and accurate.

3. Quotations

3.1. Any quotation provided by us may be revised in the following circumstances:
3.1.1. If, after we have submitted the quotations, you instruct us (whether in writing or orally) to provide additional Products not referenced or detailed within the quotation.
3.1.2. If, after we have submitted the quotation, the cost of the Products to be supplied increases or our costs change.
3.1.3. If, after we have submitted our quotation, it is discovered that there was a manifest error when the quotation was prepared.
3.2. We will only be bound by quotations provided in writing to you and signed by our authorised representative. We will not be bound by any quotations provided orally.

4. Artwork

4.1. You must provide production-ready designs in the format we request. If this is not possible, a redrawing fee may be charged.
4.2. All new artwork will incur a one-off digitisation charge to prepare for embroidery and printing.
4.3. We do not take responsibility for the right to use any images provided. By providing the image, you are taking responsibility for having the legal right to use the image for decoration purposes. We have the right to refuse orders, at our sole discretion, for (but not limited to) Offensive words and slogans, Offensive graphics and icons, Copyrighted material, Copyrighted images or phrases.
4.4. All proofs are to be approved within 48 hours of presentation. Prolonged delays in approval may result in you being charged for storing the Products associated with your order. When checking proofs, you should pay careful attention to colours, spelling, numbers, etc. Any changes required after the proofs have been approved may be charged accordingly.
4.5. We are happy to make three reasonable revisions during the proofing process. We reserve the right to charge for any further revisions, and you acknowledge that any revisions to the design may result in additional digitisation charges.
4.6. We do not accept liability for errors, however caused, that are evident in any proof and not indicated by you at the proof approval stage. You are liable for all relevant costs incurred in correcting such mistakes once the proof has been approved.

5. Products

5.1. We endeavour to supply only products from established and reputable sources unless you specify otherwise.
5.2. Our responsibility is to supply you with Products that meet your consumer rights. Please get in touch with us if you have any concerns that we have not fulfilled our legal obligations.
5.3. We warrant providing products of satisfactory quality and suitable for their intended purpose.

6. Customer Supplied Products

6.1. We will embroider/ print products supplied by you at our discretion; however, we do not encourage this. There is a small chance that our machines will malfunction; therefore, we cannot assume responsibility for your products.
6.2. You assume all liability for items that sustain machine damage while at our business location. We will not replace customer-supplied products if this occurs.
6.3. Please note that we will take the best possible care with the supplied products. However, any machine is subject to occasional malfunctions.
6.4. We reserve the right to decline the acceptance of customer-supplied products.
6.5. The products must be new material only.
6.6. All setup and art fees will still apply; minimum quantities may be required.

7. Colour

7.1. The website’s Product, print, and embroidery colours are only as accurate as the web design process allows. Product and print colours can only be matched to a Pantone/colour reference, which you must provide and which we confirm as available.
7.2. Orders placed via our online shop will not be Pantone matched unless you specify a Pantone reference in writing. Otherwise, we will print or embroider these as close as possible to the colours in the artwork files you upload. If you are concerned about colour matching, please get in touch with us.
7.3. Variation will always exist due to factors that include, but are not limited to, screen resolutions, environmental factors (such as lighting), Product colour influences on the inks and threads, and varying dye strengths.
7.4. Embroidery cannot be matched exactly. We will do our best to match all colours but will not be liable for any mismatches you may perceive. If there is any doubt, we recommend you order a sample.
7.5. We are not liable for any loss or reimbursement due to the resolution, colouring or ink coverage not exactly matching the images provided.

8. Prices & Payment

8.1. Prices prevailing at the date of your Order will be charged unless otherwise stated.
8.2. All prices listed on the website are correct at the time of publication; however, we reserve the right to alter them in the future and to issue new price lists at any time without prior notice.
8.3. To ensure that online shopping is secure, our third-party payment handler will encrypt your debit/credit card details to prevent the possibility of someone reading them as they are sent over the internet. Your credit card company may also do security checks to confirm that you are making the order.
8.4. At our sole discretion, we may apply a discount on very large Orders made by you, which we shall notify you of in writing at the relevant time. This discount will be for the Order specified only.
8.5. The Price as stated in the Contract does not include Value Added Tax (“VAT”). VAT will be charged at the prevailing rate. Our VAT registration number is GB 975 4561 80. All payments are due in Pounds Sterling.
8.6. Unless otherwise agreed by us in writing, payment will be on the following basis:
8.6.1. Provided you have been given written notification of a credit facility, payment in full for all Orders shall be made by the due date specified on the invoice.
8.6.2. In all other cases, payment in full shall be made immediately on our Website or upon receipt of our Invoice, and the Products will not be delivered until payment is made in full.
8.7. All invoices are payable as per the terms specified on the individual invoice.
8.8. For credit accounts, our preferred payment method is Bank Transfer, and our bank details are on the Invoice. We also accept Debit or Credit Card payments online.
8.9. No payment shall be deemed to have been received until we have received cleared funds.
8.10. All payments payable to us under this Contract shall become due immediately upon termination of this Contract despite any other provision.
8.11. Any queries relating to an invoice must be received within seven (7) days from the invoice date. Until a query is resolved, the Client remains liable to pay the undisputed part of an invoice within the original timescale.
8.12. You shall make all payments due under this Contract without any deduction, whether by way of set-off, counterclaim or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by us to you.
8.13. Time for payment shall be of the essence.
8.14. If payment of the price or any part thereof is not made by the due date, we may:
8.14.1. Cancel the Contract or suspend any further provision of Products to you immediately.
8.14.2. Cancel any credit account facility previously agreed with you.
8.14.3. Charge interest at 8% above the Bank of England base rate on late business debts under provisions in the Late Payments of Commercial Debts (Interest) Act 1998
8.14.4. Seek to recover all costs reasonably incurred in collecting payment of any overdue invoices from you.

9. Delivery

9.1. Deliveries are either sent by Royal Mail or Courier. We will notify you when your order has been shipped and advise you of the tracking number. Deliveries are charged at cost.
9.2. Delivery dates are approximate and based, to a great extent, on our prompt receipt of all necessary ordering information from you. Whilst we will always endeavour to deliver within any timeframes discussed, time for delivery will not be of the essence.
9.3. If you are ordering for a specific event, we recommend placing your order early, as we cannot guarantee that last-minute orders will reach you in time.
9.4. Deliveries left in a safe place by a courier will be regarded as delivered. We will not accept liability for lost, stolen, or damaged goods after they have been left by a courier.
9.5. Subject to the other provisions of these terms and conditions, we will not be liable for any loss (including loss of profit), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products unless such delay exceeds 180 days whereupon you may terminate this Contract.
9.6. Mistakes do happen. All shortages, damage, production errors, or non-delivery of goods must be notified to us in writing within three (3) working days so that we can investigate the problem. We will respond to any notification in a reasonable time. Without such notice, you will be deemed to have accepted the Products.
9.7. If for any reason you fail to accept delivery of the Products within one (1) month from the delivery date, we, at our sole discretion and without prejudice to our other rights, may;
9.7.1. Store the Products at your risk and cost, and take all reasonable steps to store, safeguard and insure (at your expense) the Products or
9.7.2. Sell the Products at the best readily available price and charge you for any shortfall below the price, together with our costs of storage and insurance, which may, in our opinion, have been necessary.

10. Title & Risk

10.1. Risk of damage to or loss of Products shall pass to you upon delivery.
10.2. Ownership (title) of the Products shall not pass to you until we have received in full (in cleared funds) all sums due to it in respect of:
10.2.1. The Products; and,
10.2.2. All other sums which are, or become, due to us from you on any account.

11. Returns & Replacement

11.1. As per clause 2.7, Products cannot be returned because they don’t fit as expected.
11.2. We will offer a replacement or refund on any Products returned as damaged or defective.
11.3. Please note that as we are not the manufacturer of the Products, we shall endeavour to transfer to you the benefit of any warranty or guarantee given to us by the manufacturer.
11.4. As per Clause 9.6, we cannot accept your claims for damage, shortages, or discrepancies unless we are advised in writing within three (3) calendar days of delivery.
11.5. We require photographic evidence of any damage to the packaging or Products.
11.6. We shall not be liable for a breach of any of the warranties in Conditions 11.2 and 11.3 if:
11.6.1. You make any further use of such Products after giving such notice or,
11.6.2. The defect arises because you failed to follow the care instructions we provided, which are also available on our website.
11.6.3. You alter or repair such Products without our written consent.
11.7. Products must be returned to us within fourteen (14) calendar days of first notification to them. When returning Products, you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
11.8. Products must be returned in their original packaging. If the packaging is damaged, you must ensure that additional packaging is used to prevent further damage.

12. Notice of your Statutory Right to Cancel (Individuals only)

12.1. NOTE: Your right of cancellation does not apply to personalised goods.
12.2. Regarding non-personalised Products, you, as an individual (a consumer), have a statutory right to cancel this contract up to fourteen (14) calendar days after receiving the goods, provided they have not been used or any hygiene seals have been broken.
12.3. You should send your cancellation notice to us in writing via post or email.
12.4. Notice of cancellation is deemed to be served as soon as posted/sent.
12.5. You must return the goods to us in accordance with our returns policy clauses 11.7. And 11.8. You are responsible for the cost of returning the goods.
12.6. You will be refunded the original cost of your order, less any charges made for used goods or goods where hygiene seals have been broken, within fourteen (14) calendar days of us receiving the returned goods.

13. Cancellation

13.1. No order which has been accepted by us may be cancelled by you except with our agreement in writing or where Clause 12 applies, and you shall indemnify us in full against all loss (including loss of profit) costs (including the cost of all labour and materials used), damages, charges and expenses incurred by us as a result of any cancellation.
13.2. Notice of Cancellation as per Clause 13.1 should be sent to us in writing via post or email. Notice of cancellation is deemed to be served as soon as it is posted/sent.

14. Termination

14.1. We reserve the right to terminate the contract with immediate effect in the event of any of the following:
14.1.1. You pass a resolution for winding up (other than for solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect, or,
14.1.2. You cease to carry on your business or substantially the whole of your business or,
14.1.3. Your financial position deteriorates to such an extent that, in our opinion, your capability to adequately fulfil your obligations under these Terms has been placed in jeopardy.
14.2. If either party breaches a material provision under this contract, and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice of the breach, the non-defaulting party may terminate this contract immediately and require the defaulting Party to indemnify the non-defaulting party against all reasonable damages.
14.3. All notices of termination of the contract should be submitted to the other party in writing.

15. Consequences of Termination

15.1. On termination of the Contract for any reason, all outstanding unpaid invoices and interest become immediately payable.
15.2. The accrued rights and remedies of the parties as at termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and,
15.3. Clauses which expressly or by implication have effect after termination shall continue in full force and effect.

16. Liability

16.1. We are not liable for loss of profits, loss of business or other consequential, special or indirect loss, costs, expenses or other compensation claims, whether caused by our negligence or not, arising out of or in connection with the Products or their use or resale by you. We are not liable to pay you any compensation other than a refund equal to the price of the Products you have paid us for.
16.2. This clause is not intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. The risk of damage or loss of the Products passes to you when delivery is made. Delivery is made when we leave the Products at the address you specified. We cannot accept any claims beyond this point. All implied warranties and undertakings are excluded to the maximum extent permitted by law.

17. Complaints, Communication and Contact Details

17.1. If you have any questions, feedback, complaints, or notice of cancellation (in writing only), you can contact us by telephone at 01793 315960 or by email at

18. Force Majeure

18.1. We shall be entitled to delay or cancel delivery or to reduce the number of Products delivered if and to the extent that we are prevented from or hindered in obtaining or delivering the Products by normal route or means of delivery through circumstances beyond our control including (but not limited to) strikes, lock-outs, accidents, war, acts of terrorism, flood, fire, epidemic, pandemic, Government action, power failure, breakdown of plant or machinery or shortage or unavailability of goods from normal sources of supply.

19. Data Protection

19.1. ‘Data Protection Legislation’ refers to The Data Protection Act 2018 and any secondary legislation in England and Wales relating to the processing of Personal Data and the privacy of electronic communications, as amended, replaced or updated from time to time.
19.2. All personal information that we may collect (including, but not limited to, your name, postal address, email address and telephone number) will be collected, used and held in accordance with the provisions of Data Protection Legislation as defined above.
19.3. Our privacy policy sets out how we collect, use, and store personal information.
19.4. In certain circumstances, we may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Legislation as defined above and should Use and hold personal information accordingly.
19.5. We will not pass on your personal information to any other third parties for marketing purposes without obtaining your express consent.
19.6. We may occasionally use examples of custom-printed and embroidered clothing we’ve previously produced in our marketing material, such as brochures, websites, exhibitions and pitches. If you would prefer to opt out or keep your relationship with us discreet, please let us know in writing.
19.7. You also grant us the right to refer to your name and identify you as a customer of ours in any publicity or marketing collateral (including but not limited to case studies) and the continuing right to use your branding for such purposes, including after termination of this Agreement unless you request otherwise.

20. Other Important Terms

20.1. These Terms & Conditions apply to the Contract to the exclusion of any other terms that you may seek to impose or incorporate under any purchase order, confirmation of order or similar document, or which are implied by trade, custom, practice or course of dealing.
20.2. Previous dealings between the parties shall not vary or replace these terms or be deemed in any circumstances whatsoever to do so.
20.3. Nothing in the Contract is intended to or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have the authority to act as an agent for or bind the other party.
20.4. This contract represents the entire agreement between the parties in respect of the services and shall prevail over any conditions contained or referred to in any of your documents or otherwise.
20.5. No addition, alteration, substitution or waiver of these terms and conditions will be valid unless expressly accepted in writing by a person duly authorised by us to do so.
20.6. If any part of this contract is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from this contract, which will otherwise remain in full force and effect.
20.7. These Terms shall remain in force until altered in writing and signed by both parties.
20.8. The failure by us at any time or for any period to enforce any one or more of these Terms and Conditions shall not be a waiver of them or a waiver of the right to enforce such Terms and Conditions on a future occasion.
20.9. We may transfer or subcontract our rights and obligations under these Terms to another person or organisation, but this will not affect your rights or our obligations under these Terms.
20.10. You may not assign this contract or any rights or obligations under it without our written consent.

21. Governing Law and Jurisdiction

21.1. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law, and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.